PC Support

Note: This software is available for only on campus use. Software for home use is limited under the Microsoft Campus Agreement

• Hardware
• Software
• Connectivity to Administrative Systems via PeopleSoft
• Microsoft Campus Agreement

Note: This software is available for only on campus use. Software for home use is limited under the Microsoft Campus Agreement

Hardware:

The minimum requirements for a supported Windows PC are: a Pentium 4 processor, 1 GB of RAM and a hard drive of 60 GB or greater.  In January of 2010, Help Desk will support Windows 7.  By the end of 2010, all Windows machines which do not meet the hardware requirements for running Windows 7 will be retired and replaced with PCs capable of running Windows 7.

Software:

The Help Desk installs the most current versions of the following packages as a part of the standard image:

• Microsoft Office
• Microsoft Internet Explorer
• SharePoint Designer
• Forefront Security
• Adobe Acrobat  and Flash
• Mozilla Firefox

Other software packages will be installed per request based on need, availability, and licensing restrictions.

Operating System:

The Help Desk supports the following operating systems:

• Windows XP, Windows Vista, Windows 7 (beginning 01-01-2010)

Connectivity to Administrative Systems via PeopleSoft:

If you are having problems with any administrative systems or PeopleSoft applications, please call the PeopleSoft helpdesk at (401) 456-9873. If you need to speak to a staff member of the Management Information Services (MIS) department you can call (401) 456-8050.

Microsoft Campus Agreement

Rhode Island College and Microsoft Corporation have entered into a Campus Agreement permitting faculty and staff at Rhode Island College to borrow installation CD's and load selected Microsoft products on their personal computers at home. The agreement forbids the duplication of installation CDs. In addition, software covered by the Campus Agreement must be installed on a personal computer belonging to the borrower and the borrower may not lend the installation CDs to anyone else.

These products include:

• Microsoft Office
• Microsoft Internet Explorer
• Sharepoint Designer
• Microsoft Visual Studio Pro Development Tools
• Windows