Frequently Asked Questions
What is RICAlert?
RICAlert is a text message notification system designed to provide timely and accurate notification to the campus community.
What type of messages will I receive?
Rhode Island College will only send you messages related to emergencies. You will never receive advertisements and your information is never provided to advertisers.
Who can subscribe to and use the service?
All students, staff and faculty members of Rhode Island College are urged to subscribe to the RICAlert service via MyRIC at https://my.ric.edu. All faculty and staff and those students registered for the current and/or upcoming semester will receive text alerts.
Do I need to include my cell phone area code when subscribing to RICAlert?
Yes, please enter your full 10-digit cell phone number, including area code.
What mobile phone carriers are supported?
All U.S. mobile carriers are supported.
What if my cell phone number changes?
If your mobile number ever changes, please login to MyRIC at https://my.ric.edu and update your contact details.
What if my cell phone provider changes?
If you keep the same mobile number, and simply change cell phone provider, you do not have to change anything however it may take some time for your mobile provider to update the RICAlert system. During that time it is possible that you will not be able to receive messages.
What if my cell phone provider charges for text messages?
Based on your contract with your cell phone provider, you may be charged a fee for delivery of text messages.
Will I receive advertisements or text messaging SPAM?
No, never. We respect your privacy, and you will never receive anything besides official Rhode Island College communications.
How do I get help signing up for RICAlert?
If you need assistance, please contact the Help Desk at 401-456-8803 or email@example.com.
How will I identify incoming messages from RICAlert?
You will be sent messages from what are known as short codes. The messages will come from either 67283 or 226787. We encourage you to save these numbers into your phone so you will recognize them when messages are sent. Some smaller carriers do not support short code messaging. For these carriers, you will receive messages from @getrave.com.